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For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item ASAP. All returns must be in their original packaging and condition and be made within 15 days of the delivery date.

Our Products are designed, fulfilled and shipped from USA.

Shipping costs may vary by item.

As soon as we receive your order, we process your item in 2-3 business days; this includes production time since most of the products are made to order.

As soon as the order is processed we will send tracking information to the email provided during purchase. It may take approximately 4-5 days for delivery. If your order hasn’t arrived within the estimated delivery time, contact our support team ( contact@shadetreetreasures.com). If your order has yet to arrive within 60 days of the original purchase date, contact our support team for a full refund on your purchase. Note: This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.

For non-defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee. All returns must be in their original packaging and condition and be made within 15 days of the delivery date. Shadetree Treasures Inc reserves the right to refuse returns that have passed the 15-day time limit after delivery.

Our customers are our family and family comes first! We pride ourselves on always being available to answer any questions you may have! Part of that experience is our 100% satisfaction guarantee, if for any reason you are not 100% satisfied with your purchase; we will personally work with you to resolve any issues no matter what they are! Our amazing customer support staff is committed to your satisfaction and each time you contact us, it's a chance to build an unforgettable relationship. We are always available to assist and help you whether it is by email, phone, live chat, or via social media!

Protecting your privacy is of the utmost importance to us! We use state-of-the-art encryption technology (SSL) to protect your credit card/personal information. Your information is 100% safe when you shop with us. We will occasionally email you to alert you of our upcoming special sales or new arrivals, but you are free to opt-out of these emails with one click.